Category - Non Fiction / Business & Economics

Format - Hardcover

Condition - Excellent

Listed - A year ago

Views - 4

Ships From - New York

Est. Publication Date - Jan 2005

Overpromise and Overdeliver: The Secrets of Unshakable Customer Loyalty

Publisher Description

Companies like American Girl, Best Buy, Washington Mutual, and TiVo came out of nowhere to virtually own their respective markets. How did they scoop their bigger and wealthier competition? It wasn't ...