Category - Non Fiction / General Nonfiction

Format - Hardcover

Condition - Excellent

Listed - 2 years ago

Views - 2

Ships From - North Carolina

Est. Publication Date - Mar 2005

Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America

Publisher Description

When Charles O. Rossotti became Commissioner of the Internal Revenue Service in 1997, the agency had the largest customer base—and the lowest approval rating—of any institution in America. Mired in sc...